PROJECTS
A leading manufacturing firm in Saudi Arabia faced significant operational challenges: data fragmentation across multiple billing (MIRA & SAP), HR & Finance systems led to delayed decision-making. Manual workflows in HR and IT created lack of transparency, resulting in miscommunication. Poor connectivity for field employees impacted their ability to access critical information, and slow access to real-time insights diminished the potential for proactive management.
DIA was implemented as a multilingual (English & Arabic) Agentic AI assistant to digitize and streamline enterprise operations through a WhatsApp-based conversational interface. It enabled seamless, mobile-first access to HR, IT, Finance, and Sales services — enhancing employee experience, efficiency, and decision-making transparency.
DataCube collaborated with DIA to:
Conversational AI Interface Multi-agent orchestration delivering actionable insights and automating decisions.
Agentic AI Framewory data for advanced analytics
Smart Ticketing & Workflow automated ticket creation, routing, and SLA tracking across departments.
Predictive Analytics & Real-time dashboardswith predictive business insights for proactive management.
Bilingual Support full English and Arabic language support tailored to specific industry needs.
DIA unifies scattered enterprise data and delivers AI-driven, role-based insights via WhatsApp — enabling faster decisions, automated reporting, and complete business visibility.
AI-powered WhatsApp HR assistant centralizes services, boosts employee engagement, and reduces workload — achieving 95% adoption.
AI-powered WhatsApp IT assistant streamlines support, accelerates resolutions by 60%, and provides real-time visibility through centralized analytics.
